SeaExpress Transit Limited Privacy Policy
Effective 26-November-2021
User Privacy Rights
This Privacy Policy describes a user's privacy rights regarding
our collection, use, storage, sharing and protection of personal information.
It applies to the SeaExpress Transit Limited website and all related
sites, applications, services and tools regardless of how they are accessed or
used.
About SeaExpress Transit Limited
SeaExpress Transit Limited is a marine transportation company that operates a passenger boat service in the Inland Waterways of Nigeria.
In collaboration with the National Inland Waterways Authority (NIWA), SeaExpress Transit Limited focus, is to provide a safe, comfortable, and enjoyable travel experience for our customers within the Nigerian Inland Waterways.
Our modern fleet of Coaster boats are well equipped with comfortable individual seats, safety equipment and well-trained crew ready to serve your needs.
Introduction
SeaExpress Transit Limited conducts business in a responsible and
sustainable manner and ensures customer information is securely collected,
processed and stored based on business requirements. In furtherance to this and
compliance with industry regulations, SeaExpress Transit Limited has provided
appropriate documentation, which includes a privacy policy. SeaExpress Transit Limited therefore
provides notice about this policy and applicable procedures. It identifies the
purposes for which personal information is collected, used, processed,
disclosed, retained and disposed.
Throughout this Privacy Policy, we use the term "personal information or
data" to describe information that can be associated with a specific
person and can be used to identify that person. We do not consider personal
information to include information that has been made anonymous such that it
does not identify a specific user.
Scope and Consent
As a Customer, you accept this Privacy Policy when you sign up
for, access, or use our products, services, content, features, technologies or
functions offered on our website and all related sites, applications, and
services (collectively referred to as SeaExpress Transit Limited Services).
This Privacy Policy is intended to govern the use of SeaExpress Transit Services by
users (including, without limitation those who use these SeaExpress Transit Limited Services in the daily course of their travel,
practice or business) unless otherwise agreed through contract. User reserve
the right to exercise their data protection right as listed under the Customer
Data Protection Rights.
Collection of Personal Information
We collect Personally Identifiable Information (PII), otherwise
known as Personal Information or Personal Data. They include: Name, email
address, phone number, contact address, limited financial information, location
data, device data, etc.
How We Collect Personal Information
Customers data is collected electronically when they visit our
website and register to use any of our services. This is collected
electronically with exchanges between your system (Computer, Server, Mobile
Device) or service providers system and our system.
We collect Customers data manually when they complete our user and services
registration forms in registering to use any of our services. Similar data are
also collected when customers or visitors visit our physical locations for
enquiries or business relationship. We collect information from or about
customers from other sources, such as through your contact with us, including
our Customer Support interfaces email, portal, phone calls, social media and
other communication channels; Customer support teams, Customer response to
surveys, Training programs, Corporate Social Responsibility events, Promotional
events, and interactions with members of the SeaExpress Transit Limited or other
companies (subject to their privacy policies and applicable law).
We may also obtain information about you from third parties such as credit
bureaus and identity verification services.
How We Use Collected Information
We collect personal information to provide users of our services
with a secure, smooth, efficient, and customized experience. Furthermore, the
information collected may also be used to: provide SeaExpress Transit Limited Services and customer support; process transactions
and send notices about your transactions; verify your identity, including
during user registration and password reset processes; resolve disputes,
collect fees, and troubleshoot problems; manage risk, or to detect, prevent,
and/or remediate fraud or other potentially prohibited or illegal activities;
detect, prevent or remediate violations of policies or applicable user
agreements.
We also collect personal information to improve Services by customizing your
user experience; measure the performance of the SeaExpress Transit Limited Services and improve information content
layout and delivery; manage and protect our information technology
infrastructure; provide targeted marketing and advertising, provide service
update notices, and deliver promotional offers based on your communication
preferences; contact you at any telephone number, by placing a voice call or
through text (SMS) or email messaging, and compare information for accuracy and
verify it with third parties.
Additionally, we may contact you via electronic means to notify you regarding
your account, to troubleshoot problems with your account, to resolve a dispute,
to poll your opinions through surveys or questionnaires, or as otherwise
necessary to service your account. Furthermore, we may contact you to offer
coupons, discounts and promotions, and inform you about SeaExpress Transit Limited Services.
Finally, we may contact you as necessary to enforce our policies, applicable
law, or any agreement we may have with you. When contacting you via phone, to
reach you as efficiently as possible we may use, and you consent to receive, autodialed
or pre-recorded calls and text messages. Where applicable and permitted by law,
you may decline to receive certain communications.
Protection and Storage of Personal Information
We store and process your personal information on the computers of
our Cloud Services providers and anywhere else where our facilities are
located. We protect your information using physical, technical, and
administrative security measures to reduce the risks of loss, misuse,
unauthorized access, disclosure, and alteration.
Some of the safeguards we use are firewalls and data encryption, and
information access authorization controls. We have also taken additional
measure by ensuring our system complies with industry information security
standards.
Marketing
SeaExpress Transit Limited do not sell or rent your personal information
to third parties for their marketing purposes without your explicit consent. We
may combine customers information with information collected from other
companies and use it to improve and personalize SeaExpress Transit Limited Services,
content, and advertising. We have also included opportunity for customers that
had initially subscribed to receiving notification or information about their
activities in relation to the use of SeaExpress Transit Limited s service to unsubscribed
or request to be removed from applicable databases.
Sharing Personal Information with 3rd Parties
We may share your personal information with:
- Financial
institutions that we partner with to process debit card, USSD and bank
transfer processing.
- Credit bureaus
and collection agencies to report account information, as permitted by
law.
- Banking partners
as required by credit/debit card association rules for inclusion on their
list of terminated merchants.
- Companies that
we plan to merge with or are acquired by. (Should such a combination occur, we will require that the new combined entity
follow this Privacy Policy with respect to customer personal information.
Customer will receive prior notice if personal information would be used
contrary to this policy).
- Law enforcement,
government officials, or other third parties pursuant to a subpoena, court
order, or other legal process or requirement applicable to SeaExpress
Transit or one of its affiliates;
when we need to do so to comply with law or credit/debit card rules; or
when we believe, in our sole discretion, that the disclosure of personal
information is necessary to prevent physical harm or financial loss, to
report suspected illegal activity or to investigate violations of our User
Agreement.
Other Unaffiliated 3rd Parties, for the following
purposes:
We may share your personal information with:
- Fraud Prevention
and Risk Management: to help prevent fraud or assess and manage risk.
- Customer
Service: for
customer service purposes, including to help service your accounts or
resolve disputes.
- Legal Compliance to help
them comply with anti-money laundering, counter-terrorist financing
verification requirements and the Central Bank of Nigeria regulations on
Know Your Customer (KYC).
- Service
Providers to
enable service providers under contract with us to support our business
operations, such as fraud prevention, bill collection, marketing, customer
service, address verification and technology services. Our contracts
dictate that these service providers only use customer information in
connection with the services they perform for us and not for their own
benefit.
Other third parties with your consent or direction to do so.
- Please note that
these third parties may be in other countries where the laws on processing
personal information may be less stringent than in our country of primary
jurisprudence.
Customer Data Protection Rights
Our customers have data protection rights and are entitled to
the following:
- The right to
access Customer have the right to request for copies of their personal
data. SeaExpress Transit Limited may charge a fee for this service if it will
require a substantial amount of resources to accomplish.
- The right to
rectification Customers have the right to request that SeaExpress Transit Limited corrects any information they believe and have proven have been captured
inaccurately. Customers also have the right to request SeaExpress Transit Limited to
complete the information they believe is incomplete.
- The right to
erasure Customers have the right to request that SeaExpress Transit Limited erases
their personal data, under certain conditions. These conditions are not
limited to regulatory requirements, law enforcement agencies, or where
such action may cause disruption to our system.
- The right to
restrict processing Customers have the right to request that SeaExpress Transit Limited restricts the processing of their personal data, under certain conditions.
(as above)
- The right to
object to processing Customers have the right to object to Our Companys
processing of your personal data, under certain conditions. (as above)
- The right to
data portability Customers have the right to request that SeaExpress Transit Limited transfer the data that we have collected to another organization, or
directly to them, under certain conditions. (as above)
- Customer request
based on any of the rights above shall be handled between 2 to 4 working
weeks. Customer may contact us by email at [email protected]
The Use of Cookies and Similar Technologies
When Customers access our websites or use SeaExpress Transit Limited Services,
we may place small data files on your computer or other devices. These data
files may be cookies, pixel tags, "Flash cookies," or other local
storage provided by your browser or associated applications (collectively
referred to as "Cookies"). These technologies are used to recognize
users as customers; customize SeaExpress Transit Services, content, and advertising;
measure promotional effectiveness; help ensure that account security is not
compromised; mitigate risk and prevent fraud; and to promote trust and safety
across SeaExpress Transit Limited Services and
related sites. Users can freely decline our Cookies if the web browser or
browser add-on permits, unless our Cookies are required to prevent fraud or
ensure the security of websites we control. However, declining our Cookies may
interfere with users use of our websites and SeaExpress Transit Limited Services.
The Privacy Policies of Other Websites
This privacy policy applies to only SeaExpress Transit Limited and not
any other brands, though mentioned on our websites. Neither does it apply to other
related partners.
Customer Consent
Please refer to end of this notice for providing your consent.
Your consent to personal data collection and processing may be revoked by
notifying us via our contact page. For users below the age of 18, the consent
should be provided by the holder of parental responsibility of the child.
Please note, in case you choose to not provide us with the consent or withdraw
the consent at any given point of time, we shall not be able to provision the services
as detailed in this notice.
Available Remedies
In the event of a violation of this Policy by the Company, we
shall immediately upon becoming aware of such violation, assess the extent of
the violation and take specific actions such as correction, modification, or
transfer of the data, subject to the lawful demands of the data subject. The
specific actions of correction, modification and transfer shall be effected
within 30 days, subject to external factors not within the reasonable control
of the Company.
Changes to Our Privacy Policy
We review our privacy policy periodically and when there is any
substantial change to business or regulatory requirement. At the minimum, we
shall review this annually and communicate via our communication channels such
as Newsletter, on Website, Social Media Accounts.
How to contact us
Customers who have concerns, questions about privacy policy or
would like to exercise their protection rights can contact us through:
Email us at: [email protected]